Introduction

Welcome to the website of UNIEX Logistics Services Company (hereinafter referred to as “the Company”, “we”, or “UNIEX”). We value your trust and are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and services. By using the website or engaging with our services, you agree to the terms outlined in this policy.

Personal Data We Collect

Data You Provide Directly

We may collect the following information when you register or use our services:

• Full name
• Mobile or landline phone number
• Email address
• Shipping and pickup address (city, district, street, postal code)
• Billing details and payment methods (credit card, e-wallet)
• National ID number or commercial registration (when required)
• Shipment details (weight, dimensions, contents, estimated value)

Data Collected Automatically

When browsing our website, we automatically collect:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited and duration of visit
• Cookies data
• Traffic source (search engine, advertisement, direct link)

Data from External Sources

We may obtain certain data from third-party partners such as identity verification providers, electronic payment platforms, or when linking your social media accounts to your account with us.

How We Use Your Personal Data

We use the data we collect for the following purposes:

• Providing parcel delivery, storage, and shipment tracking services
• Creating and managing your accounts and providing technical support
• Processing payments and issuing invoices and receipts
• Communicating with you regarding shipment status and order updates
• Sending promotional notifications and special offers (with opt-out option)
• Analyzing usage patterns and improving service quality
• Complying with legal and regulatory requirements
• Preventing fraud and unauthorized use of the platform
• Resolving disputes and legal claims

Sharing Your Data with Third Parties

We do not sell or rent your personal data to any third party for commercial purposes. However, we may share it in the following cases:

Service Providers

We may share your data with service providers who assist us in delivering our services, such as SMS and email providers. These partners are bound by the same privacy standards we adhere to.

Government and Legal Authorities

We may disclose your information if required by law, court order, or in cases of suspected fraud or legal violations.

Business Transfers

In the event of a merger, acquisition, or transfer of company assets, your data may be transferred to the acquiring entity. We will notify you in advance.

Legal Basis for Data Processing

Our processing of your personal data is based on the following:

• Contractual necessity: to provide the services you requested
• Consent: for marketing communications or specific uses
• Legal obligation: compliance with regulatory requirements in the Kingdom of Saudi Arabia
• Legitimate interest: improving services, preventing fraud, and ensuring platform security

Cookies

Our website uses cookies to enhance your experience, including:

• Essential cookies: to ensure proper website functionality and remember login details
• Performance cookies: to analyze website usage and improve performance
• Marketing cookies: to deliver personalized advertisements through social media platforms and search engines.

You may adjust your browser settings to refuse cookies; however, this may affect certain website functionalities.

Your Rights Regarding Your Personal Data

In accordance with applicable regulations, you have the right to:

• Access your personal data and request a copy
• Correct or update inaccurate or incomplete data
• Request deletion of your data where permitted by law
• Object to the processing of your data for direct marketing
• Withdraw your consent at any time without affecting prior lawful processing
• File a complaint with the relevant regulatory authority if you believe your rights have been violated

To exercise any of these rights, please contact us through the channels listed below.

Data Security and Protection

We implement appropriate technical and administrative measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data stored in databases
• Restricted access to authorized personnel only
• Regular security audits and penetration testing
• Staff training on privacy and data security policies

Despite our efforts, absolute security over the internet cannot be guaranteed. In the event of a data breach affecting your information, we will notify you in accordance with applicable regulations.

Data Retention

We retain your personal data only as long as necessary to provide our services or comply with legal obligations:

• Account data: retained during the account activity period and for one year after closure
• Shipment and transaction records: retained for five (5) years for legal and accounting purposes
• Payment data: retained in accordance with ZATCA (Zakat, Tax and Customs Authority) requirements
• Marketing data: deleted upon withdrawal of consent or unsubscribe

Minors’ Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we discover that we have collected such data without parental consent, we will promptly delete it.

External Links

Our website may contain links to external websites. We are not responsible for their privacy practices, and we recommend reviewing their privacy policies before providing any personal data.

Privacy Policy Updates

UNIEX reserves the right to modify this Privacy Policy at any time to reflect changes in our practices or applicable regulations. We will notify you of any significant changes via email or a prominent notice on our website. Continued use of our services after such updates constitutes your acceptance of the revised policy.

Contact Us

UNIEX Logistics Services Company

• Email: info@uuniex.com.sa

We will respond to all privacy-related inquiries within ten (10) business days from the date of receipt.

This policy is effective as of February 2025